Terms and Conditions
Welcome to Business Innovation Group LLC.! These Terms and Conditions ("Terms") govern your use of our website and any related services, including purchasing any products from us. By accessing or using our website, you agree to comply with and be bound by these Terms. If you do not agree with these Terms, please do not use our website.
Terms & Conditions for Business Innovation Group LLC. (BIG)
Shipping, Handling, and Processing Policy
Hazardous Material: Not all items can ship via air. Ocean Freight service may be required.
Shipping Time: Business Innovation Group LLC. stocks thousands of items for immediate shipping. Orders with custom or out of stock items may take longer to ship. If your order is time sensitive, ask your Customer Service Representative for assistance.
Pricing
Due to fluctuations in raw materials and energy costs prices may change without notice.
Return Policy for Stock & Non-Stock items
Items purchased from BUSINESS INNOVATION GROUP LLC. may be returned within 5 days of the invoice date. The product must be unused and in the original packaging. Once the item is received, a refund will be issued within 3-5 business days.
Custom items are not eligible for return.
Non-stock items are subject to a 15% restocking fee.
Customer related returns are subject to the following handling fee:
Return via local delivery: $15
Return via Motor Freight: $175
Warranties
Claims related to defective material will be filed directly to the appropriate manufacturer in accordance with their warranty terms. BIG will contact the manufacturer and initiate the claim process. If the manufacturer requires samples, customer must provide defective material samples. BIG has no expressed warranties beyond the manufacturer warranties. Under no circumstances shall BIG be held liable for labor cost incurred from defective products.
Payment Terms
Credit Cards: MasterCard, VISA, Discover, and American Express are welcomed.
PayPal Payments & Security
When you choose PayPal at checkout, you are redirected to PayPal’s secure, PCI-compliant environment to enter and process your payment information. BIG never sees, stores, or transmits your credit-card or bank details—PayPal does. Once your transaction is authorized, PayPal returns to BIG a unique, non-reversible payment ID (a “PayPal token”) that allows us to track your order without ever handling raw account data. Even if this token were ever exposed, it cannot be used to access your PayPal account or financial information. For details on PayPal’s security and compliance standards, please visit https://www.paypal.com/security.
Billing Terms
Net 30 days with approved credit. Apply for credit
Remittance Payment Address
Delivery via regular USPS:
Business Innovation Group LLC.
PO BOX 363901
San Juan, P.R. 00936
Your remittance advice needs to include specific information to avoid delays in processing and posting payments. The remittance detail needs to include invoice date, prompt payment discount and amount paid for each invoice, as well as BIG’s 9-digit invoice/credit memo number and 2-digit extension including the dash (i.e., 012345678-01) for every item related to the payment.
Additionally, we receive ACH and Wire Transfer through, please contact our Accounting Department for details. (787) 786-2655.
Credit Card Chargeback
Any chargeback filed will result in the account being halted until the chargeback is cleared. Customers should contact Accounting before filing any charge backs. The account will be responsible for any fees if the chargeback if found in BIG's favor. Furthermore that account will become advance payment only. Please contact Accounting with any questions at 787-783-2655.
Returned Checks
There is a $25.00 fee for returned checks.
Sales Tax
BUSINESS INNOVATION GROUP LLC. SALES AND USE TAX POLICY STATEMENT
We have prepared this sales tax policy statement to explain to you when and why we collect sales tax on your purchases.
IMPORTANT NOTICE: The amount of tax and shipping added to your order depends on where you have asked for the product to be shipped as well as on which products and/or services you've chosen to purchase. Even if we do not collect sales tax from you, you may owe sales tax on your purchase. The tax may be reported and paid on your individual income tax return or by filing a consumer use tax return. For more information, please visit your state's department of revenue website.
BUSINESS INNOVATION GROUP LLC. COLLECTS SALES TAX in states where we have physical presence.
BUSINESS INNOVATION GROUP LLC. DOES NOT COLLECT SALES TAX in any state where it DOES NOT have physical presence because BUSINESS INNOVATION GROUP LLC. is not required to collect sales or use tax in these states.
FOR OUR TAX-EXEMPT CUSTOMERS:
BUSINESS INNOVATION GROUP LLC. DOES NOT COLLECT SALES TAX if we have your exemption certificate on file for the corresponding state. If we are shipping into a state BUSINESS INNOVATION GROUP LLC. has physical presence, a tax-exempt certificate will be required for that state.
Privacy Policy
Please visit our Privacy Policy page to review and stay up-to-date on disclosures of BIG's privacy practices for information collected through www.bigisbig.com.
Website Terms
We are not proving investment advice through this website and the material on the website is not an offer to sell, or a solicitation of an offer to buy, any securities of BIG. BIG and its representatives assume no responsibility for any consequence relating directly or indirectly to any action or inaction based on the information, services, or other material on our website. While we strive to keep the information on this website accurate, complete and up-to-date, BIG and its representatives cannot guarantee, and will not be responsible for any damage or loss related to, the accuracy, completeness, or timeliness of the information or services on the website.
We grant you access to this website solely to receive information and resources about BIG products and to manage your BIG customer account. You may access, download, and print materials as necessary to receive this information. You may not license, copy, distribute, create derivative works from, frame in another Web page, use on any other website, or sell any information, databases, or lists obtained from this website. When we request, you agree to provide true, accurate, and complete user information. You will not access or attempt to access password protected, secure or non-public areas of the website without our prior written permission. You will comply with all privacy laws.
All materials on this website (as well as the organization and layout of the website) are owned and copyrighted, licensed by, or used with permission that is granted to Company. No reproduction, distribution, or transmission of the copyrighted materials at this website is permitted without the prior written permission of BIG. If you use this website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. If your status as a user of this website is terminated, you will (i) stop using the website and any information obtained from the website, and (ii) destroy all copies of your account information, password and any information obtained from this website.
As a condition of your use of this website, you warrant to Company that you will not use this website for any purpose that is against the law or prohibited by these terms. If you violate any of these terms, your permission to use this website automatically ends. You may not without our prior written permission use any computer code, data mining software, "robot," "bot," "spider," "scraper" or other automatic device, or program, algorithm or methodology having similar processes or functionality, or any manual process, to monitor or copy any of the Web pages, data or content found on this website or accessed through this website. You may not republish BIG content or other content from this website on another website or use in-line or other linking to display such content without our permission. You may not introduce viruses, spyware, or other malicious code to this website. You represent and warrant that you use frequently updated, commercially standard virus protection software to ensure that the system you use to access our website is virus free. If you are under the age of 13, you may not use this website.
YOU EXPRESSLY UNDERSTAND AND AGREE THAT YOUR USE OF THIS WEBSITE AND THE SERVICES OFFERED AT THE WEBSITE IS AT YOUR SOLE RISK. THE WEBSITE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. BIG EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.
YOU EXPRESSLY UNDERSTAND AND AGREE THAT BIG SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA OR OTHER INTANGIBLE LOSSES (EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES), RESULTING FROM: (i) THE USE OR THE INABILITY TO USE THE WEBSITE; (ii) THE COST OF SUBSTITUTE SERVICES RESULTING FROM ANY DATA, INFORMATION OR PRODUCTS OBTAINED OR MESSAGES RECEIVED OR TRANSACTIONS ENTERED INTO ON THE WEBSITE OR THROUGH OR FROM THE SERVICE; (iii) UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA; (iv) STATEMENTS OR CONDUCT OF ANY THIRD PARTY ON THE WEBSITE; OR (v) ANY OTHER MATTER RELATING TO THE WEBSITE. IN NO EVENT WILL OUR MAXIMUM LIABILITY TO YOU EXCEED THE AMOUNT YOU PAID TO US FOR THE SUBJECT SERVICES OR $100, WHICHEVER IS GREATER.
We may make improvements or changes in the information, services, products, and other materials on this website, or terminate this website at any time. We may modify this Agreement at any time, and such modifications will be effective immediately upon posting of the modified Agreement. Accordingly, you agree to review the Agreement periodically, and your continued access or use of this website will be deemed your acceptance of the modified Agreement.
This website is intended to and directed to residents of Puerto Rico and all advertising claims contained in this website are valid only in Puerto Rico. This Agreement and the resolution of any dispute related to this Agreement or this website will be governed by and construed in accordance with the laws of the Commonwealth of Puerto Rico, without giving effect to any principles of conflicts of law.
BIG and other logos, product and service names are trademarks and owned by or licensed to BIG or its affiliates. Without the prior written permission of BIG, you agree not to display or use in any manner, the trademarks on this website.
If you have any questions or concerns about these Terms, please contact us at:
Business Innovation Group LLC.
Calle Las Brisas #4
Sabana Llana Industrial Park
San Juan 00670 00924-3834
United States
+1 (787) 783-2655